At Idol Crafts, we strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help. This Return & Refund Policy explains how you can return products and receive a refund.
1. Returns
Eligibility for Returns:
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- You must provide a receipt or proof of purchase.
Non-Returnable Items:
- Custom or personalized items
- Sale items (only regular priced items may be refunded)
Return Period:
- You have 3 days from the date of delivery to return an item.
2. How to Return an Item
Return Process:
- Contact us at Official@idolcrafts.com or call +91-9253564661 to initiate a return.
- Provide your order number, reason for return, and any relevant photos if the product is damaged or defective.
- We will provide you with a return shipping address.
- Pack the item securely in its original packaging and include the proof of purchase.
- Ship the item to the provided return address. You are responsible for paying the shipping costs for returning the item.
3. Refunds
Processing Refunds:
- Once we receive your returned item, we will inspect it and notify you that we have received your returned item and Initiate refund amount in 7 working days.
- We will notify you of the approval or rejection of your refund.
- If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to be processed may vary depending on your payment provider’s policies.
4. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at Official@idolcrafts.in.
5. Shipping
Return Shipping Costs:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Lost or Damaged Returns:
- We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
6. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Idol Crafts
Gali No. 12, Panchwati Colony, Samalkha, 132101, Haryana
Email: Official@idolcrafts.com
Phone: +91-9253564661
