At Idol Crafts, we are committed to delivering your orders promptly and efficiently. This Shipping Policy explains the terms under which we ship our products, including shipping costs, delivery times, and other relevant details.
1. Order Processing Time
- Order Confirmation: Once your order is placed, you will receive an order confirmation email.
- Processing Time: Orders are processed within 7-10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
- Standard Shipping: [Estimated delivery time, e.g., 5-7 business days] – [Cost, e.g., ₹50]
- Express Shipping: [Estimated delivery time, e.g., 2-3 business days] – [Cost, e.g., ₹100]
- Free Shipping: [Conditions for free shipping, e.g., on orders over ₹500]
Delivery Estimates:
- Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
- [Specify if there are any conditions affecting delivery times, e.g., location, weather conditions.]
3. International Shipping
- We currently do not offer international shipping. [Or specify the countries you ship to and any additional costs and delivery times associated with international shipping.]
4. Shipping Confirmation and Order Tracking
- You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within [number] hours.
5. Customs, Duties, and Taxes
- Idol Crafts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages and Lost Packages
Damages:
- Idol Crafts is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Lost Packages:
- If your package is marked as delivered but you have not received it, please contact the shipment carrier for further assistance. If you are unable to locate the package, please contact us at Official@idolcrafts.in.
7. Returns and Refunds
- Please refer to our Return & Refund Policy for detailed information on returning your order and receiving a refund.
8. Contact Us
If you have any questions about this Shipping Policy, please contact us at:
Idol Crafts
Gali No. 12, Panchwati Colony, Samalkha, 132101, Haryana
Email: Official@idolcrafts.com
Phone: +91-9253564661